All returns must be addressed to:
Attn: Returns Order #
2578 State Hwy 276
Rockwall, TX 75032
Products may be returned for a refund within 45 days of receipt. Orders MUST be returned to our facility in Rockwall, TX and NOT be returned to any other address on the shipping label. Returns sent to other facilities will NOT be processed.
Products must be unused, and in new condition with all inserts, accessories, and original packaging to receive a refund. Return shipping charges are the responsibility of the buyer. Please include your original order number or a copy of your packing slip with your return. Orders MUST be returned to our facility in Rockwall, TX and NOT be returned to any other address on the shipping label. Returns sent to other facilities will not be processed.
Please note, we will only refund shipping costs if the return is the result of a PartsWarehouse error, unless prior arrangements have been made with our customer service department. To contact our customer service department please call us at 866-243-2721 or email us at [email protected]. If you refuse your package, there will be an additional shipping charge as UPS, FedEx and the U.S. Post Office charge for the return of refused packages and you will be charged the cost of shipping (even if you received free shipping), plus the cost of return. If your product is damaged by the shipping carrier, or if we have sent the wrong product or made an error on your order, please contact our customer service department, and reference your order number.