Personally Identifiable Information or "PII" means information that can be used to identify You as an individual, for example:
Your name, company, email address, phone number, billing address, and shipping address
Your PartsWarehouse.com user ID and password (if applicable)
Credit card information (if applicable)
Any account-preference information you provide us
Anonymous Information or "AI" means information and data that does not, by itself, permit the identification of an individual, for example:
An IP address
Device identifying information
Browser identifying information
Operating System information
Date and time
Your contact with Us, and the information which You Provide and / or We Collect from You can generally be classified as follows:
Whether You are a customer of Ours or not, We collect AI, including data about Your visit and how You browse, information about the device, operating system and browser You use, Your network connection, Your IP address and the date/time stamp for Your visit. If You are a customer of Ours, we will also collect data about how and when You access Your Account. We use this information to see which areas are most visited, which helps Us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products which Our visitors prefer. We may also use this information to provide You advertising or marketing information.
The registration of an Account requires You to provide certain Personal Information, including a full legal name, current address, phone number, a valid email address and certain other information indicated as required. If You choose to purchase from Us, You will also be required to submit a credit card/debit card number, expiration date and security code, which information will be encrypted and stored on Our secure servers and passed - in an encrypted form - to Our payment processing Partner for payment.
Phone or Text:
If you call Us or send Us a Text message, your telephone number and call audio / text transcript will be recorded on Our secure servers. This information is only used to respond to your Customer Service inquiries, and for training to enhance Our Customer Service, and for no other purpose.
Email or Chat:
If you email Us from a form on Our Site or from an external source, or open a Chat on Our Site, You may provide PII, and we collect AI. This information is only used to respond to your Customer Service inquiries, and for training to enhance Our Customer Service, and for no other purpose.
Our use of PII and AI:
We do not sell, rent, trade or otherwise receive valuable consideration by providing Your PII or AI to third parties. We will not use any PII or AI we collect from You to contact or market to You without your permission. We will only use or disclose any PII or AI in the following circumstances:
as necessary to provide the Services to You
in the aggregate with other information in such a way so that Your identity cannot reasonably be determined (for example, statistical compilations)
as required by law, or based on our good faith belief that it is necessary to conform or comply with the law
to outside auditors who have agreed to keep the information confidential
to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of Our assets
as necessary to enforce Our Terms of Service
as necessary to protect Our rights, safety, or property, Our users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction
Third Party "Partners":
Volusion - PII and AI for website services - https://www.volusion.com/v1/privacy-policy
PayPal - PII for payment processing - https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Google - AI for analytics and ad tracking* - https://policies.google.com/privacy?hl=en-US
Bing - AI for ad tracking* - https://privacy.microsoft.com/en-us/privacystatement
Criteo - AI for ad tracking* - https://www.criteo.com/privacy/
MailChimp for opt-in email marketing services - https://mailchimp.com/legal/privacy/
USPS - PII for shipping - https://about.usps.com/who/legal/privacy-policy/full-privacy-policy.htm
FEDEX - PII for shipping - https://www.fedex.com/en-us/trust-center/privacy.html
DHL - PII for shipping - https://www.dhlestore.com/privacypolicy
UPS - PII for shipping - https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page
*Third Party Ad Tracking:
You can opt-out from online, interest-based and targeted advertising by adjusting Your cookie preferences here. This is associated with the browser that You use to set those preferences, not with You as an individual. If You clear cookies on Your browser after opting-out, your browser will no longer remember Your preference, and You will need to reset Your preference. It will not opt You out of the use of previously shared AI or all interest-based advertising.
Retention, Access and Deletion:
We retain Your information for as long as needed to provide You with Our Services. We retain Your PII for legitimate business purposes and to comply with the law. The precise periods for which We retain Your PII vary depending on the nature of the information or why We need it. We collect and indefinitely retain AI, in order to improve our Services. If you wish to access or delete your PII, please contact us by calling 844.822.7987 or emailing privacy@PartsWarehouse.com. Please note that we cannot delete PII which we are required to retain, as described above, and that deletion thereafter may affect our ability to deliver Our Services to you.
Residents of the European Economic Area: