Privacy Policy

PartsWarehouse.com (“Our” or “Us” or “We”) is committed to honoring the privacy of Our visitors and customers ("You" or "Your"). This Privacy Policy, which is part of Our overall Terms of Service ("Terms of Service"), covers information You share with Us and / or We collect from You, including Personally Identifiable Information and Anonymous Information.

Personally Identifiable Information or "PII" means information that can be used to identify You as an individual, for example:
• Your name, company, email address, phone number, billing address, and shipping address
• Your PartsWarehouse.com user ID and password (if applicable)
• Credit card information (if applicable)
• Any account-preference information you provide us

Anonymous Information or "AI" means information and data that does not, by itself, permit the identification of an individual, for example:
• An IP address
• Device identifying information
• Browser identifying information
• Operating System information
• Date and time

This Privacy Policy describes how we use PII and AI in order to perform Our Services. Unless otherwise specifically required by applicable law, by using Our Site or otherwise contacting Us, or as otherwise described in this Privacy Policy, you expressly consent to the collection, use and - where required - disclosure of Your information in accordance with this Privacy Policy. We respect Your privacy, and We assure you that We will maintain and use this information responsibly.

Your contact with Us, and the information which You Provide and / or We Collect from You can generally be classified as follows:

Website Browsing:
Whether You are a customer of Ours or not, We collect AI, including data about Your visit and how You browse, information about the device, operating system and browser You use, Your network connection, Your IP address and the date/time stamp for Your visit. If You are a customer of Ours, we will also collect data about how and when You access Your Account. We use this information to see which areas are most visited, which helps Us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products which Our visitors prefer. We may also use this information to provide You advertising or marketing information.

Account Registration:
The registration of an Account requires You to provide certain Personal Information, including a full legal name, current address, phone number, a valid email address and certain other information indicated as required. If You choose to purchase from Us, You will also be required to submit a credit card/debit card number, expiration date and security code, which information will be encrypted and stored on Our secure servers and passed - in an encrypted form - to Our payment processing Partner for payment.

Phone or Text:
If you call Us or send Us a Text message, your telephone number and call audio / text transcript will be recorded on Our secure servers. This information is only used to respond to your Customer Service inquiries, and for training to enhance Our Customer Service, and for no other purpose.

Email or Chat:
If you email Us from a form on Our Site or from an external source, or open a Chat on Our Site, You may provide PII, and we collect AI. This information is only used to respond to your Customer Service inquiries, and for training to enhance Our Customer Service, and for no other purpose.

Our use of PII and AI:
We do not sell, rent, trade or otherwise receive valuable consideration by providing Your PII or AI to third parties. We will not use any PII or AI we collect from You to contact or market to You without your permission. We will only use or disclose any PII or AI in the following circumstances:
• as necessary to provide the Services to You
• in the aggregate with other information in such a way so that Your identity cannot reasonably be determined (for example, statistical compilations)
• as required by law, or based on our good faith belief that it is necessary to conform or comply with the law
• to outside auditors who have agreed to keep the information confidential
• to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of Our assets
• as necessary to enforce Our Terms of Service
• as necessary to protect Our rights, safety, or property, Our users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction
• as otherwise described in this Privacy Policy or to which You have consented

Third Party "Partners":
Please note that this Privacy Policy only addresses activities on Our servers and does not govern the collection and use of information by Our Partners in the delivery of our Services. These partners are as follows, and their use of the Your information is governed by their privacy policies which You should review before providing Us with information.
• Volusion - PII and AI for website services - https://www.volusion.com/v1/privacy-policy
• PayPal - PII for payment processing - https://www.paypal.com/en/webapps/mpp/ua/privacy-full
• Google - AI for analytics and ad tracking* - https://policies.google.com/privacy?hl=en-US
• Bing - AI for ad tracking* - https://privacy.microsoft.com/en-us/privacystatement
• Criteo - AI for ad tracking* - https://www.criteo.com/privacy/
• MailChimp for opt-in email marketing services - https://mailchimp.com/legal/privacy/
• USPS - PII for shipping - https://about.usps.com/who/legal/privacy-policy/full-privacy-policy.htm
• FEDEX - PII for shipping - https://www.fedex.com/en-us/trust-center/privacy.html
• DHL - PII for shipping - https://www.dhlestore.com/privacypolicy
• UPS - PII for shipping - https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page


*Third Party Ad Tracking:
You can opt-out from online, interest-based and targeted advertising by adjusting Your cookie preferences here. This is associated with the browser that You use to set those preferences, not with You as an individual. If You clear cookies on Your browser after opting-out, your browser will no longer remember Your preference, and You will need to reset Your preference. It will not opt You out of the use of previously shared AI or all interest-based advertising.

Retention, Access and Deletion:
We retain Your information for as long as needed to provide You with Our Services. We retain Your PII for legitimate business purposes and to comply with the law. The precise periods for which We retain Your PII vary depending on the nature of the information or why We need it. We collect and indefinitely retain AI, in order to improve our Services. If you wish to access or delete your PII, please contact us by calling 844.822.7987 or emailing privacy@PartsWarehouse.com. Please note that we cannot delete PII which we are required to retain, as described above, and that deletion thereafter may affect our ability to deliver Our Services to you.

Residents of the European Economic Area:
If You are located in the European Economic Area (the “EEA”), Your PII and AI will be transferred out of the EEA to the United States. Residents of the EEA have certain rights under European law with respect to personal data, including the right to request access to, correct, amend, delete or limit the use of Your personal data. If You are a resident of the EEA and wish to exercise these rights, please contact us by emailing privacy@PartsWarehouse.com. If You are a resident of the EEA, We note that We are generally processing Your information in order to fulfill our obligations under contracts We have with You (including our Terms of Service ), or otherwise to pursue our legitimate business interests as described in this Privacy Policy, unless We are required by law to obtain Your consent for a particular processing operation.

If you have questions or concerns with respect to Our Privacy Policy, please feel free to contact Us at privacy@PartsWarehouse.com. If elements of Our Privacy Policy change, we will post the updated Privacy Policy on this website page.